For almost every product, somewhere on the Web you will find a wealth of information at your fingertips. If you have support issues, usually someone will be able to help you out. Maybe you are evaluating one product against another and need some assistance. You might just want a moan (let’s face it, you rarely see people praising software vendors in a public forum!)
Well, just try this Google search, and see how much help and support there is available: Nothing…
We thought the time had come to address that problem, and so R/KYV User was born.
Who is the “we”? Well, we’re all ex-Valid, and have a wealth of experience in R/KYV, records and document management. In fact, on average, the team has 14 years of R/KYV experience each. Which for a product that is 20 years old isn’t too bad! You’ll see references to us around the site (we’re known as Obsilon), and we’re committed to helping R/KYV users get the best out of their installations.
When it was acquired by Hummingbird, R/KYV was undoubtedly the best document and records management system available on the market for local and central government, and it has been adopted across a wide range of councils and central government departments. Even today, it stands the test of time, and so our aim is to help R/KYV users protect their investment through a mixture of practical help, support and new product offerings to bring out the best of R/KYV.
This site has a forum that we really encourage people to use. We want people to be able to share their R/KYV knowledge and experience with each other, and so we are looking to foster a spirit of community across the R/KYV user base. Obviously, we will be regular participants in the discussions, and will add as much value as we are able.
All the best
Nigel Cannings
