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Prompt neglect gibbet you cause backwards your peculiar schedule sadness reduce shall for medications. </p> http://rkyvuser.com/forum/topic.php?id=8#post-15 Tue, 04 Aug 2009 15:21:17 +0000 admin 15@http://rkyvuser.com/forum/ <p>Funnily enough, the answer to this came out of a meeting I had with a prospective customer a few weeks ago, who had just received that e-mail. He said that he would just go to Open Text and say &quot;So, tell me where this is wrong&quot;. I have spoken since to a number of other recipients of the mail, who have all said similar things. &quot;Unfazed&quot;, was one response.</p> <p>The bottom line is that our Health Checks are uncovering things that should have been put right in the past, and what is more, seem to be stirring Open Text back into life with regards to their R/KYV customers.</p> <p>Our mission is to help R/KYV users get the best out of what they have got, and extend the usage of the product and not move to non-Open Text platforms. That is to Open Text's advantage as much as anyone else's </p> http://rkyvuser.com/forum/topic.php?id=8#post-14 Tue, 04 Aug 2009 14:11:08 +0000 steph1 14@http://rkyvuser.com/forum/ <p>I have received an email from Open Text which implies that they would no longer support our installation if I had one of your healthchecks, are you able to provide any advice? </p> http://rkyvuser.com/forum/topic.php?id=7#post-13 Mon, 20 Jul 2009 09:00:20 +0000 admin 13@http://rkyvuser.com/forum/ <p>Hi council_man,</p> <p>Yes, we have found a major security issue at all sites we have surveyed so far. It is simple to fix, but it would be really irresponsible of us to publish it! You may have got an e-mail from Open Text sales warning you off our HealthChecks. We're thinking they don't want us to show up this issue. Whatever happens, I hope that they issue a security alert to get it sorted out!</p> <p>If not, just get in touch offline, and we'll be able to help you. </p> http://rkyvuser.com/forum/topic.php?id=7#post-12 Mon, 20 Jul 2009 08:57:05 +0000 council_man 12@http://rkyvuser.com/forum/ <p>I just saw the post about a security flaw. What is this? What can I do? </p> http://rkyvuser.com/forum/topic.php?id=5#post-11 Wed, 03 Jun 2009 09:18:38 +0000 admin 11@http://rkyvuser.com/forum/ <p>The link you refer to is a .vso file. This contains information that allows the R/KYV document to be located and viewed in SmartOffice. R/KYV does not ship with a BlackBerry compatible version of SmartOffice, so the .vso file is meaningless to it.</p> <p>Fortunately (and this is where I have to put my sales hat on), we do offer a BlackBerry client that allows the .vso files to be opened, and the documents displayed. </p> http://rkyvuser.com/forum/topic.php?id=4#post-10 Wed, 03 Jun 2009 09:14:10 +0000 admin 10@http://rkyvuser.com/forum/ <p>No, R/KYV does not OCR colour images. </p> http://rkyvuser.com/forum/topic.php?id=6#post-8 Wed, 03 Jun 2009 09:13:26 +0000 admin 8@http://rkyvuser.com/forum/ <p>OCR is dependent on a number of factors.</p> <p>The key issue is to ensure that you are scanning at the right resolution. Ideally, you want to be scanning at 300dpi. You could use a higher resolution, but for the purposes of R/KYV, 300dpi is the optimum, allowing for reasonable file sizes, and good quality OCR.</p> <p>Also, the quality of the underlying document is important. The more degraded the paper copy, the worse the OCR.</p> <p>While R/KYV does de-skew images, again, the better the quality of the original image, the better the OCR results.</p> <p>If all of those factors are satisified, though, you might want to consider an upgrade to the OCR. R/KYV's OCR is now over 6 years old, and there have been significant advances since then in OCR technology. </p> http://rkyvuser.com/forum/topic.php?id=3#post-7 Tue, 02 Jun 2009 14:54:45 +0000 jburman 7@http://rkyvuser.com/forum/ <p>The most common font used on documents scanned into rkyv is code 3 of 9. If you're already using this one then dont forget to add *'s at the start and end of the code.<br /> If you're scanning in colour them make sure you have enhanced bar codes selected in the scanner setup. </p> http://rkyvuser.com/forum/topic.php?id=6#post-6 Wed, 27 May 2009 15:33:01 +0000 Lewisc 6@http://rkyvuser.com/forum/ <p>I've been having issues where the OCR is not reading the characters correctly, for example Notting is being displayed as Netting, this is affecting the results that our users are having and influencing our internal research, is there anything that can be done?</p> <p>Thanks </p> http://rkyvuser.com/forum/topic.php?id=5#post-5 Wed, 27 May 2009 15:09:42 +0000 Brian_w 5@http://rkyvuser.com/forum/ <p>I have issue where I am unable to view links that have been emailed to me whilst using my Blackberry is it a configuration setting on my Blackberry or something else? </p> http://rkyvuser.com/forum/topic.php?id=4#post-4 Wed, 27 May 2009 14:22:32 +0000 steph1 4@http://rkyvuser.com/forum/ <p>Hello, we have been scanning more and more images in colour, but none of these seem to be being OCR'd. Is there a specific setting that needs to be changed so that the images can be OCR'd? </p> http://rkyvuser.com/forum/topic.php?id=3#post-3 Wed, 27 May 2009 13:44:20 +0000 Paulpn 3@http://rkyvuser.com/forum/ <p>Hi,</p> <p>I've been unsucessfully trying to get barcodes working within R/KYV for sometime now, is there a specific barcode that I should be using?</p> <p>Thanks </p>